Website Privacy and Cookie Policy

Cream Home Care Limited are committed to protecting the privacy and security of your personal information. We respect the privacy of every individual who visits our website. The purpose of our website privacy policy is to outline the information Cream Home Care Ltd may collect and how we may use that information.

As technology continues to develop and regulation tries to keep pace with these changes, our privacy policy may need changing in order to provide the best possible service to our site visitors. We would recommend that you check and make sure that you have read our most recent website policy statement regularly when you visit our site.


User Passwords: A users’ password is encrypted to industry standard levels and then stored within an encrypted SQL Azure database, which itself resides within a Microsoft Secure Datacenter. As a result the password cannot be retrieved at any point in plaintext form. The password’s entry and transmission is secured by the use of the site’s SSL certificate. You can read more about the security of the SQL Azure database here: and the security of Microsoft Secure Datacentre here:

SSL certificate: SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
The Cream Health Care SSL certificate uses the following certificate signature algorithm: PKCS #1 SHA-256 With RSA Encryption

Personal Data: All data passed to and from the Cream Home Care Ltd site is encrypted with the above SSL certificate ensuring that users data is appropriately safeguarded to industry standard levels.

Only employees who need the information to perform a specific job (for example, our accounts clerk or a marketing assistant) are granted access to your information.

The Company uses all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

If you have any further questions about the security at our website, you can send an email to

Currently we do not collect any personally identifiable information about you (i.e. your name, address etc.) through our website. We do not now and do not currently intend to give or sell personal information about you to third parties.

Only when you voluntarily contact us will we have your information. Cream Home Care Ltd may use the information provided by you (together with other information we hold or obtain) to send you information about services, which we believe, may be of interest to you. This may involve contacting you by post, email or telephone.


We do not use “cookie” technology and IP addresses to obtain personal information when you connect to our site. However, to help you understand the cookies we do use on our website, we have compiled the following information for you.

What are cookies?

As is common practice with almost all interactive websites the Cream Home Care Ltd site uses cookies. Cookies are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this will downgrade or 'break' certain elements of the site's functionality.

Our Use of Cookies

Cream Home Care Ltd may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of this site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on this site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of this site may not function fully or as intended.

Certain features of this site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings, but please be aware that this site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Third party cookies

This site uses Google Analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how this site is used.  This, in turn, enables us to improve this site and the services offered through it.

Google Analytics does not provide any personally identifiable information about visitors, including a visitor’s IP address. Instead Google provides aggregated data to enable Cream Health & Social Care Ltd to understand visitor behaviour and improve the website for all users.

For further information on Google’s privacy policy please visit:

AddThis provides us with tools that collect information from visitors to our website or mobile device application. This information does not directly identify an individual and is instead designed to identify the devices used by our visitors. However, in certain circumstances, the visitor may opt to share their email address with AddThis to facilitate the services. These email addresses are not used for online behavioural advertising.

You do not have to allow Cream Home Care Ltd to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of this site, it does enable us to continually improve this site, making it a better and more useful experience for you.

Disabling cookies

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access this site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

For more information about how to do this visit the following link:

Our Privacy and Cookies policy doesn’t apply to third party websites

Please note that our privacy and cookies policy does not apply to, and Cream Home Care Ltd is not responsible for, the privacy policies of any third party websites that are linked to this website.

More Information

If you require further information about our use of cookies, please email